Pop Star Parties

Effective date: 9 October 2024

1. Introduction

Pop Star Parties respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, enquire about our services or book children's party entertainment.

Our website is www.popstarparties.com.au.

We aim to follow good privacy practices and comply with applicable Australian privacy laws.

2. Information We Collect

We may collect personal information including:

• Parent or guardian names.

• Email addresses and phone numbers.

• Event dates, times and venue addresses.

• Children's first names, ages and birthday details.

• Party package selections and booking preferences.

• Information about accessibility or additional support requirements that you voluntarily provide.

• Payment and transaction information.

• Correspondence, enquiries and feedback.

• Photography and video consent preferences.

• Photographs and recordings taken during events.

• Technical information associated with website usage.

We only seek information reasonably necessary to manage enquiries, bookings, events and related business activities.

3. How We Collect Information

We may collect information when you:

• Submit a website enquiry or booking form.

• Contact us by email, telephone or social media.

• Confirm or pay for a booking.

• Complete a consent form.

• Attend an event where authorised photography or videography occurs.

• Interact with our website or online services.

We may also receive event-related information from the person organising a party.

4. How We Use Personal Information

We may use personal information to:

• Respond to enquiries.

• Confirm and manage bookings.

• Deliver entertainment services.

• Process payments and issue invoices.

• Communicate important event information.

• Manage customer requests, complaints and feedback.

• Maintain appropriate child safety records.

• Improve our services and website.

• Comply with legal obligations.

• Send marketing communications where permitted or consented to.

We do not sell customer contact lists or children's personal information.

5. Children's Privacy

We recognise that children's personal information requires particular care.

We aim to minimise the personal information collected about children and limit access to staff who reasonably need it to deliver services.

We do not knowingly collect unnecessary identifying information about children.

Where appropriate, we seek consent from a parent or legal guardian before collecting or using children's personal information.

6. Photography and Videography

Our entertainers may take photographs or videos during events, subject to our child safety and privacy procedures.

We provide booking families with an invitation template containing a photography notice so guests can communicate photography preferences or objections.

Parents and guardians may request that their child not be photographed or recorded.

Identifiable photographs or videos of children will only be published for promotional purposes where appropriate parent or guardian consent has been obtained.

Consent from the person booking a party does not automatically authorise promotional use of images featuring other children.

Where consent has been provided, images may be used on:

• Our website.

• Our official social media accounts.

• Digital advertising.

• Printed promotional materials.

• Other agreed business marketing channels.

We avoid publishing children's surnames, school details, residential addresses or other unnecessary identifying information.

7. Withdrawal of Photography Consent

Parents or guardians may withdraw consent for future promotional use of their child's identifiable images by contacting us in writing.

We will take reasonable steps to stop future use and remove relevant images from platforms under our control.

We may not be able to remove copies already downloaded, independently shared or distributed by third parties.

Withdrawal of photography consent does not affect a family's ability to book or participate in our services.

8. Payment Information

Payments may be processed using external payment or invoicing providers.

Payment providers may collect and process information necessary to complete transactions in accordance with their own privacy and security policies.

We do not intentionally collect or retain complete payment card details through ordinary website enquiry forms.

9. Disclosure to Third Parties

We may share limited personal information with trusted service providers where reasonably necessary to operate our business.

These may include:

• Website hosting providers.

• Booking and form-management services.

• Payment and invoicing providers.

• Email and communication services.

• Authorised entertainers and staff.

• Professional advisers.

• Regulatory or law enforcement authorities where required or authorised by law.

Service providers should only receive information relevant to their responsibilities.

Some third-party technology providers may process or store information outside Australia. Their handling practices are governed by their own terms and privacy policies, together with any legal obligations applying to us.

10. Website Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the user experience.

Third-party website services may also collect technical information such as device details, browser information and website usage data.

Visitors may be able to manage cookies through their browser settings or available website privacy controls.

11. Marketing Communications

We may contact customers about their existing enquiries or bookings.

We may also send promotional communications where we have appropriate permission or another lawful basis.

Recipients of marketing emails may unsubscribe using the instructions provided or by contacting us directly.

We do not require customers to agree to marketing communications as a condition of booking entertainment.

12. Information Security

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure.

These measures may include:

• Restricting access to authorised personnel.

• Using password-protected business accounts.

• Limiting access to children's photographs.

• Using reputable third-party technology providers.

• Securely disposing of information when no longer required.

No internet-based system can be guaranteed completely secure.

13. Retention of Information

We retain personal information only for as long as reasonably necessary for legitimate business purposes, legal compliance, recordkeeping, dispute resolution or child safety obligations.

When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, unless retention is legally required.

Records relating to child safety incidents or allegations may be subject to additional retention requirements.

14. Access and Correction

You may contact us to request access to personal information we hold about you or your child, or to request corrections to inaccurate information.

We will consider requests in accordance with applicable law and may need to verify your identity or parental authority before releasing information.

15. Privacy Concerns and Complaints

If you have concerns about how we handle personal information, please contact us through our website.

We will review your concerns and respond within a reasonable timeframe.

Where applicable, you may also have the right to raise a complaint with the Office of the Australian Information Commissioner.

16. External Websites

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices of independently operated external websites.

We encourage visitors to review the privacy policies of those services.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business operations, technology or legal obligations.

The latest version will be published on our website with an updated effective date.

18. Contact Us

For privacy enquiries, access requests, corrections or photography consent withdrawals, please contact:

Pop Star Parties

Website: www.popstarparties.com.au

Please include sufficient information for us to identify and respond to your request.