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PRIVACY POLICY

Effective Date: 10 October 2024

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At Pop Star Parties, we are committed to protecting your privacy and handling your personal information with care. We comply with the Australian Privacy Act 1988 (Cth) and are transparent about how we collect, use, store, and disclose your personal information when you engage with our services.

 

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Your name

  • Contact details (email address, phone number, and address)

  • Your child’s first name and age (to tailor party experiences)

  • Party details (event date, time, and location)

  • Any communication you have with us (emails, messages, or form submissions)

 

We do not collect or store any payment information. All payments are processed securely through trusted third-party platforms (such as Stripe, Square, or bank transfer) and are subject to their privacy policies.

 

2. How We Collect Personal Information

We may collect personal information when you:

  • Submit a booking enquiry or form via our website

  • Contact us by phone, email, or social media

  • Interact with our website (including via cookies or analytics tools)

  • Opt in to our marketing or newsletters

 

3. Why We Collect Your Information

 

We collect and use your personal information to:

  • Provide, manage, and personalise our party entertainment services

  • Confirm and coordinate bookings

  • Communicate with you about your event

  • Respond to enquiries or feedback

  • Send promotional updates (only if you opt in)

  • Maintain internal records

  • Meet legal obligations

 

4. Sharing of Personal Information

We do not sell or rent your personal information.

 

We may share it only with:

  • Our team or contractors directly involved in your event

  • Trusted third-party service providers (e.g. email systems) strictly for service delivery

  • Authorities, only if required by law

All third parties must also comply with privacy obligations.

 

5. Data Security

We take reasonable steps to protect your personal information, including:

  • Using secure website forms and email platforms

  • Limiting access to your data within our team

  • Securely storing emails and records

 

However, no online platform is entirely risk-free, and we encourage you to contact us if you have concerns.

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6. Cookies and Analytics

Our website uses cookies and tools like Google Analytics to:

  • Understand how visitors use our site

  • Improve website experience

  • Measure ad effectiveness

 

You can disable cookies through your browser if you prefer.

 

7. Accessing or Correcting Your Data

You may request access to, or correction of, the personal data we hold about you at any time by emailing us at hello@popstarparties.com.au.

 

8. Children’s Privacy

We do not collect personal information directly from children. Information provided about children (e.g. name, age) is used only to personalise the party experience and must be provided by a parent or guardian.

 

9. Updates to This Policy

We may update this policy from time to time to reflect changes to our practices. The latest version will always be available on our website with the effective date clearly noted.

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10. Photos, Videos and Media Consent

Pop Star Parties may take photos or short video clips during events only with prior consent from the booking parent/guardian. These may be used to capture party memories or, with permission, for marketing purposes.

 

We respect privacy, and media usage is handled as follows:

 

How we use photos/videos (with consent):

  • Shared privately with the booking parent after the party

  • Featured on our website or social media pages

  • Included in business advertising or promotional material

  • Used for internal training or business documentation

 

Your rights:

  • You may opt out entirely from photos/videos at any time

  • No identifying information (children’s names, locations, or schools) will be shared publicly

  • We will never post photos/videos without consent

  • You may request removal of an image or video at any time by emailing hello@popstarparties.com.au

 

How consent works:

  • The booking parent is asked to complete a Photo/Media Consent form at the time of booking

  • Other attending parents are given the opportunity to opt-out via the party invitation template provided

  • Our staff are trained to identify and exclude children who are not to be photographed

 

All media is stored securely and only accessed by authorised personnel.

 

11. Contact Us

If you have any questions or concerns about how we handle your personal information, please contact:

Pop Star Parties
📧 hello@popstarparties.com.au
🌐 https://www.popstarparties.com.au

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