Pop Star Parties

Effective date: 9 October 2024

These Booking Terms & Conditions apply to entertainment services provided by Pop Star Parties, including Pop Star Parties, Little Groovers and Mini Beats. By confirming a booking, the customer agrees to these terms, subject to their rights under Australian Consumer Law.

1. Bookings and Confirmation

All bookings are subject to entertainer availability.

Customers may submit an enquiry through our website. An enquiry does not guarantee availability or reserve a date.

Once availability is confirmed, we will provide booking details and an invoice.

A 50% booking deposit is required to secure the date and time.

Bookings are only confirmed once the required deposit has been received and confirmation has been issued by Pop Star Parties.

2. Payment Terms

A 50% deposit is payable when confirming the booking.

The remaining 50% balance is due 3 calendar days before the scheduled event.

A balance invoice will ordinarily be issued approximately 14 days before the event.

For bookings made within 3 days of the event, full payment is required to confirm the booking.

If payment is overdue, we may contact the customer and provide an opportunity to resolve the outstanding amount before determining whether the booking can proceed.

All quoted prices are in Australian dollars. Any applicable travel fees or agreed additional charges will be disclosed before booking confirmation.

3. Rescheduling

We understand that circumstances can change.

Customers may request to reschedule their party at no additional charge when at least 5 calendar days' notice is provided.

Rescheduling is subject to entertainer availability.

Requests made with less than 5 days' notice will be considered individually, including in circumstances involving illness or emergencies.

If an alternative date is agreed, payments already made will be transferred to the rescheduled booking.

If no suitable alternative date is available, any refund or cancellation charge will be assessed under the cancellation provisions and applicable consumer law.

4. Customer Cancellations and Refunds

Customers who need to cancel should notify Pop Star Parties in writing as soon as possible.

Any cancellation fees or retention of deposits must be consistent with the booking agreement, reasonable costs and applicable Australian Consumer Law.

Where a refund is required by law, it will be provided.

Cancellation fee schedule: To be confirmed before publication.

Until a specific cancellation schedule is adopted and disclosed to customers before booking, Pop Star Parties will assess customer-requested cancellations individually, considering costs already incurred, the timing of cancellation and any applicable legal rights.

5. Cancellation or Changes by Pop Star Parties

In the unlikely event that Pop Star Parties cannot deliver the booked service due to entertainer illness, emergency, equipment failure or circumstances beyond our reasonable control, we will contact the customer as soon as practicable.

Where appropriate, we may offer a suitable replacement entertainer, an agreed alternative arrangement or rescheduling.

If we cannot provide the agreed service, refunds and other remedies will be provided as required by Australian Consumer Law.

Any significant change to the agreed service will be discussed with the customer.

6. Weather and Outdoor Events

Outdoor entertainment is subject to suitable weather conditions and a safe environment.

Customers must provide adequate protection from rain, moisture, extreme heat and other conditions that may damage equipment or create safety risks.

Where weather conditions make the planned setup unsafe, an appropriate indoor or sheltered alternative may be required.

If a safe alternative is unavailable, we will discuss available options, including rescheduling where possible.

Any applicable cancellation arrangements remain subject to Australian Consumer Law.

7. Travel Fees

Travel within 30 km of Melbourne CBD is included in the package price.

Additional fixed travel fees apply as follows:

One-Way Driving DistanceTravel FeeUp to 30 kmFreeOver 30–45 km$20Over 45–60 km$35Over 60–75 km$50Over 75–90 km$65Over 90–110 km$85Over 110 kmCustom quote

Distances are calculated one way from Melbourne CBD to the event venue using Google Maps.

The applicable fee covers return travel and is charged once per booking.

Travel fees will be confirmed before booking finalisation.

8. Venue and Setup Requirements

Customers are responsible for providing a safe, suitable and accessible venue.

Depending on the selected package, requirements may include:

• A clear entertainment space, generally at least 3 m × 3 m for karaoke and disco parties.

• A safe electrical power supply.

• Suitable parking and access for unloading equipment.

• A small table and chairs where required for activities such as glitter tattoos.

• Suitable lighting and protection from weather.

• Reliable Wi-Fi where required for karaoke music and lyrics.

Specific requirements will be confirmed for each booking.

Customers must allow reasonable access before and after the event for equipment setup and pack-down.

For karaoke and disco parties, approximately 40 minutes for setup and 20 minutes for pack-down may be required, depending on venue conditions.

9. Party Duration and Start Times

Entertainment is provided for the duration specified in the booking confirmation.

The customer must ensure the venue and entertainment area are accessible at the agreed setup time.

Delays caused by unavailable access or venue restrictions may reduce the entertainment time available.

We will make reasonable efforts to accommodate delays but cannot guarantee extensions beyond the agreed booking period.

Any additional entertainment time must be agreed with Pop Star Parties and may incur additional charges.

10. Guest Numbers and Additional Requirements

Customers must provide accurate information about expected attendance and the ages of participating children.

Some packages have recommended or maximum participant numbers.

Where additional entertainers, equipment or services are required, any additional charges will be quoted and agreed before the event.

Significant changes to guest numbers should be communicated before the party.

11. Child Supervision and Safety

A responsible adult must remain present throughout the event.

Pop Star Parties provides entertainment services and does not replace parental supervision or childcare.

Parents, guardians or designated responsible adults remain responsible for children's general care, behaviour and supervision.

Our entertainers are responsible for delivering activities safely and following our Child Safety & Wellbeing Policy.

We reserve the right to pause, modify or discontinue an activity where there is a genuine safety risk.

Nothing in these terms excludes liability that cannot lawfully be excluded.

12. Equipment and Property

All equipment supplied by Pop Star Parties remains our property.

Customers and guests must not interfere with, move or misuse equipment without permission.

Customers should promptly notify entertainers of hazards, spills or accidental damage.

Where equipment is deliberately or negligently damaged, Pop Star Parties may seek reasonable compensation from the legally responsible party, subject to applicable law.

Ordinary wear and tear is excluded.

13. Photography and Videography

Pop Star Parties may take photographs or videos during events in accordance with our Privacy Policy and Child Safety & Wellbeing Policy.

We provide an invitation template containing a photography notice so families can communicate photography preferences to their guests.

Customers are encouraged to distribute this notice before the event.

An invitation notice or failure to opt out does not automatically authorise public promotional use of identifiable images of children.

Appropriate parent or guardian consent is required before identifiable images of children are published for promotional purposes.

Photography consent is voluntary and is not a condition of booking.

14. Music and Special Requests

Customers are welcome to provide age-appropriate music preferences and song requests before their party.

Requests are subject to music availability, technical limitations and the suitability of the content.

Where a customer requests a specially prepared offline karaoke catalogue, an additional $20 preparation fee may apply if agreed in advance.

For offline preparation, song requests should be submitted at least 7 days before the event.

15. Customer Information and Privacy

Personal information collected during enquiries and bookings will be handled in accordance with our Privacy Policy.

Customer information may be used to manage bookings, communicate about events, process payments and deliver our services.

16. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Where services fail to meet applicable consumer guarantees, customers may be entitled to remedies including rectification, cancellation, refunds or compensation, depending on the circumstances.

17. Contact

For booking questions, changes or cancellations, please contact:

Pop Star Parties

Website: www.popstarparties.com.au

All requests to change or cancel a booking should be submitted in writing so that the details can be recorded.

18. Changes to These Terms

Pop Star Parties may update these terms from time to time.

The terms provided to and accepted by the customer when their booking is confirmed will ordinarily apply to that booking, unless a later change is mutually agreed or required by law.