By paying your booking deposit, you acknowledge and agree to the following Pop Star Parties Booking Terms & Conditions.

📅 Bookings & Payment

• A 50% deposit is required to secure your Pop Star Party date and time.

• Your booking is not confirmed until your deposit has been received.

• The remaining 50% balance is due 3 days prior to your party. Bookings made within 3 days of the party date must be paid in full at the time of booking.

• Failure to make payment by the due date may result in cancellation of your booking.

❌ Cancellations & Rescheduling

• We understand that plans can change.

• If you need to cancel or reschedule your party, please contact us as soon as possible.

• Your booking deposit reserves a specific date and time and may be subject to our applicable cancellation conditions. Where sufficient notice is provided, we may allow your booking to be transferred to another available date at our discretion.

• Changes to the party date, time, venue or location are subject to availability and may result in additional fees, including applicable travel charges.

• Nothing in these Terms & Conditions excludes or limits any rights you may have under the Australian Consumer Law.

🤒 Illness

• Please contact us as soon as possible if the birthday child or household is experiencing a contagious illness that could affect our hosts or party guests.

• Where possible, we'll work with you to find an alternative available date.

• Our hosts will not attend parties where they are unwell and potentially contagious. If your scheduled host becomes unavailable, we will make reasonable efforts to provide a replacement host.

• If we are unable to provide the booked service, we'll work with you to arrange an alternative date or other appropriate remedy in accordance with your consumer rights.

⏰ Party Times

• Your booking reserves a specific entertainment start and finish time.

• Please ensure guests are ready for the entertainment to begin at the scheduled time.

• If the party begins late due to circumstances outside Pop Star Parties' control, we may still need to finish at the originally scheduled time due to other bookings or host commitments.

• Our hosts arrive prior to the scheduled start time for setup and pack down following the entertainment.

🏠 Venue & Setup Requirements

• The person making the booking is responsible for ensuring the chosen venue is suitable for our services and permits our entertainment and equipment.
   

• We require:

  • A clear space of at least 3m x 3m, with furniture moved safely to the sides before our arrival

  • A small table and chairs for our glitter tattoo station

  • Reliable Wi-Fi unless our offline karaoke option has been arranged

  • Suitable parking at the venue or nearby unrestricted street parking
    Safe and reasonable access for our host and equipment
     

• ​A room that can be darkened is recommended to enjoy the full effect of our disco lighting.

• Any venue hire fees, permissions, permits or venue-specific requirements are the responsibility of the person making the booking unless otherwise agreed in writing.
   

📶  Wi-Fi & Offline Karaoke

• A reliable Wi-Fi connection is required to access our full karaoke catalogue.

• ​Where reliable Wi-Fi isn't available, an offline karaoke option can be arranged for an additional $20 preparation fee.

• ​For offline parties, the party organiser will be required to pre-select songs before the event so they can be prepared for offline use.

• Additional song requests made on the day cannot be guaranteed when operating offline.

🚗  Travel

• Travel is included for parties located within 30km of Melbourne CBD.

• ​Additional travel fees apply as follows:

  • Up to 30km: Included

  • 31–50km: $20

  • 51–70km: $45

  • More than 70km: Custom quote

• The party organiser must provide the correct venue suburb/postcode when enquiring. Any applicable travel fee will be confirmed before the booking is secured.
   

👨‍👩‍👧 Supervision of Children

• Pop Star Parties provides children's entertainment and does not provide childcare or supervision services.

• A responsible adult must remain present and available throughout the party.

• Parents, guardians and/or the party organiser remain responsible for the general supervision, behaviour, safety and wellbeing of children attending the celebration.

• Our hosts may pause, modify or discontinue an activity where they reasonably believe continuing would pose a safety risk to a child, guest, staff member or equipment.

👧  Behaviour & Safety

• We want every child to feel safe, included and able to enjoy the celebration.

• Where behaviour becomes unsafe, aggressive or significantly disruptive, our host may ask the supervising adult to assist.

• Pop Star Parties reserves the right to modify or discontinue an activity where reasonably necessary to maintain a safe environment.
   

🎤  Equipment

• Pop Star Parties equipment must not be moved or operated by guests unless permission has been provided by the party host.

• The party organiser is responsible for assisting us to ensure children follow reasonable safety instructions relating to microphones, speakers, lighting, screens, cables and other equipment.

• Deliberate or negligent damage to Pop Star Parties equipment may result in the reasonable cost of repair or replacement being charged where permitted by law.
   

✨  Glitter Tattoos

• Glitter tattoos are an optional activity.

• Parents/guardians should advise us of any known allergies, skin sensitivities or conditions that may make glitter tattoos unsuitable for their child.

• Children are never required to participate.

• Our host may decline to apply a glitter tattoo where they reasonably consider application inappropriate, including where skin appears irritated, damaged or particularly sensitive.

📸  Photography, Video & Media

• Pop Star Parties may photograph or record short videos during parties to capture moments from the celebration.

• Selected photographs and videos may be used for Pop Star Parties marketing and promotional purposes, including our website, social media channels, digital advertising and other promotional materials.

• Birthday Child Permission

• During the booking process, the person making the booking will be asked to provide photography and video permission for the birthday child where they are the child's parent/guardian or otherwise authorised to provide that permission.

• Consent is completely optional.

• Declining photography permission will not affect the booking or the child's participation in the party.

• Where permission has not been provided, Pop Star Parties will make reasonable efforts not to intentionally photograph or film that child for promotional purposes.

• Photography Notice for Invited Guests

• Pop Star Parties provides the party organiser with a complimentary invitation template containing our photography/video notice and opt-out information.

• The notice informs parents and guardians that Pop Star Parties may photograph or film portions of the celebration for promotional purposes and provides them with an opportunity to tell us if they do not want their child included.

• As a condition of booking, the party organiser agrees to either:

  • ​Use the Pop Star Parties invitation template provided; or

  • ​If creating or using their own invitations, clearly communicate the photography/video notice and opt-out information provided by Pop Star Parties to the parents/guardians of invited children before the celebration.

 

• The party organiser agrees to take reasonable steps to ensure this information is communicated to invited families so they have an opportunity to notify Pop Star Parties of their preference. 

Guest Photo & Video Opt-Outs

• Parents and guardians of attending children may request that their child not be photographed or filmed by Pop Star Parties.

• Opt-out requests can be made using the details/instructions contained within the photography notice or communicated to our host on arrival.

 

• Where Pop Star Parties has been notified of an opt-out, we will make reasonable efforts to ensure that child is not intentionally photographed or filmed for promotional purposes.

• If an opted-out child is inadvertently captured in the background of content, we will make reasonable efforts not to publish identifiable content featuring that child, including by excluding, cropping or obscuring the relevant content where reasonably practicable.

• Responsibility for Communicating Guest Preferences

• The party organiser is responsible for providing invited families with the photography notice supplied by Pop Star Parties.

• Pop Star Parties can only act upon photography preferences that have been communicated to us or our host.

• ​Where the party organiser has chosen not to use our supplied invitation template, it is their responsibility to ensure the supplied photography information and opt-out opportunity are communicated to their guests.

Guest Photography

• Parents, family members and other guests may independently take photographs or videos during a private party.

• Pop Star Parties does not control photography or filming undertaken independently by party guests.

• Any restrictions or preferences concerning photography by other guests remain the responsibility of the party organiser and relevant parents/guardians to communicate and manage.

​Withdrawal of Permission

• Where a parent/guardian has previously provided permission, they may contact Pop Star Parties to withdraw permission for future use of identifiable photographs or videos of their child.

• Where reasonably practicable, we will cease future use of the relevant content in our digital marketing.

• We may not be able to retrieve material that has already been printed, distributed, reposted or shared by third parties, or otherwise placed beyond our reasonable control.
   

🔐 Personal Information & Privacy

• Information collected through enquiries and bookings may be used to:

  • Process and manage your booking

  • Communicate with you about your celebration

  • Deliver the services you've booked

  • Manage photography preferences and permissions

  • Meet our legitimate administrative, insurance and legal requirements

  • Personal information will be handled in accordance with applicable privacy requirements and our Privacy Policy.

• Pop Star Parties does not sell customers' personal information to third parties.

🛡️ Insurance, WWCC & Child Safety

• Pop Star Parties maintains appropriate Public Liability Insurance for our services.

• Party hosts are required to hold an appropriate Working with Children Check (WWCC) where required for their role.

• We are committed to providing a safe, respectful, inclusive and child-friendly environment at every Pop Star Party.

🎶 Music & Song Requests

• Families are welcome to provide favourite songs and artists before their celebration.

• We'll do our best to accommodate requests, however individual songs cannot always be guaranteed.

• Our hosts reserve the right not to play music or content that we reasonably consider inappropriate for the children's age group or the nature of the event.
   

⚡ Circumstances Outside Our Control

• Circumstances outside anyone's reasonable control may occasionally affect our ability to deliver the party exactly as planned. This may include severe weather, power or internet outages, venue closures, emergencies or unsafe conditions.

• Where this occurs, we'll make reasonable efforts to modify the service, provide an appropriate alternative, reschedule the booking or otherwise resolve the situation fairly.

💖 Acceptance of These Terms

• By paying the required booking deposit, the person making the booking confirms that they have read, understood and accepted these Booking Terms & Conditions.

• The person making the booking also confirms that they understand their responsibility to provide invited families with the Pop Star Parties photography/video notice and opt-out information, either by using our supplied invitation template or communicating the supplied notice through their own invitations.
   

These Terms & Conditions do not exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under Australian law.